Last updated: December 2, 2025

1. Acceptance of Terms

By accessing or using AIOneDesk's website and services ("Services"), you agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our Services.

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page. Your continued use of the Services after such modifications constitutes your acceptance of the updated Terms.

2. Description of Services

AIOneDesk provides a cloud-based customer support platform that enables businesses to manage customer conversations across multiple channels. Our Services include but are not limited to:

Unified inbox for customer communications
Live chat widget and messaging integrations
AI-powered automation and chatbots
Knowledge base and help center
Analytics and reporting tools
Team collaboration features

3. Account Registration and Security

3.1 Account Creation

To use our Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

Use a strong, unique password
Not share your account credentials with others
Notify us immediately of any unauthorized use of your account
Log out from your account at the end of each session

4. Acceptable Use Policy

You agree not to use the Services to:

Violate any applicable laws or regulations
Infringe upon the rights of others, including intellectual property rights
Transmit any harmful, threatening, abusive, or defamatory content
Distribute spam, malware, or viruses
Attempt to gain unauthorized access to our systems or networks
Interfere with or disrupt the Services or servers
Use the Services for any illegal or unauthorized purpose
Impersonate any person or entity

5. Subscription and Payment

5.1 Subscription Plans

We offer various subscription plans with different features and pricing. You can choose the plan that best fits your needs. All fees are exclusive of applicable taxes unless otherwise stated.

5.2 Billing

Subscription fees are billed in advance on a recurring basis (monthly, quarterly, or annually, depending on your plan). You authorize us to charge your payment method on file for all applicable fees.

5.3 Refunds

We offer a 30-day money-back guarantee for new subscriptions. Refunds for subsequent billing periods are handled on a case-by-case basis at our discretion.

5.4 Cancellation

You may cancel your subscription at any time. Cancellations will take effect at the end of your current billing period. You will continue to have access to the Services until the end of your paid period.

6. Intellectual Property Rights

6.1 Our Rights

The Services and all content, features, and functionality are owned by AIOneDesk and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Services without our prior written consent.

6.2 Your Content

You retain all rights to the content you upload or transmit through our Services ("Your Content"). By using our Services, you grant us a limited license to use, store, and display Your Content solely for the purpose of providing the Services to you.

7. Data Privacy and Security

We take data privacy and security seriously. Our collection and use of personal information is governed by our Privacy Policy. By using our Services, you consent to our collection and use of your information as described in the Privacy Policy.

8. Service Level and Availability

We strive to maintain high availability of our Services and target 99.9% uptime for paid plans. However, we do not guarantee uninterrupted access and may perform scheduled maintenance. We will provide advance notice of planned downtime when possible.

9. Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis. AIOneDesk makes no warranties, expressed or implied, including but not limited to:

Implied warranties of merchantability
Fitness for a particular purpose
Non-infringement of intellectual property
Accuracy, reliability, or completeness of content

10. Limitation of Liability

To the maximum extent permitted by law, AIOneDesk and its affiliates, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of profits, data, or business opportunities
Service interruptions or data loss
Costs of procurement of substitute services

Our total liability for any claims arising from or related to the Services shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless AIOneDesk and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your use of the Services
Your violation of these Terms
Your violation of any rights of another party
Your Content

12. Termination

We reserve the right to suspend or terminate your access to the Services at any time, with or without notice, for any reason, including but not limited to:

Violation of these Terms
Non-payment of fees
Fraudulent or illegal activity
Extended period of inactivity

Upon termination, your right to use the Services will immediately cease. We may delete your account and all associated data, though we may retain certain information as required by law or for legitimate business purposes.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions. Any disputes arising from these Terms or the Services shall be resolved through binding arbitration, except where prohibited by law.

14. Changes to Services

We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

15. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: hi@aionedesk.com