Last updated: December 2, 2025

1. Introduction

Welcome to AIOneDesk ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services (collectively, "Services"). This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our Services.

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

Account Information: Name, email address, phone number, company name, and password when you create an account
Profile Information: Job title, department, profile photo, and other optional information you choose to provide
Payment Information: Credit card details, billing address, and payment history (processed securely through our payment processors)
Communication Data: Information you provide when you contact us for support, provide feedback, or communicate with us
Customer Support Data: Conversations, messages, and files shared through our platform

2.2 Information We Collect Automatically

When you use our Services, we automatically collect certain information, including:

Usage Information: Pages viewed, features used, time spent, and interaction patterns
Device Information: IP address, browser type, operating system, device identifiers
Log Data: Server logs, error reports, and performance data
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

Providing, maintaining, and improving our Services
Processing transactions and sending related information, including confirmations and invoices
Sending technical notices, updates, security alerts, and support messages
Responding to your comments, questions, and customer service requests
Communicating with you about products, services, offers, and events
Monitoring and analyzing trends, usage, and activities in connection with our Services
Detecting, preventing, and addressing technical issues and fraudulent activity
Personalizing and improving your experience
Complying with legal obligations and enforcing our terms and policies

4. How We Share Your Information

We may share your information in the following circumstances:

Service Providers: We share information with third-party vendors who perform services on our behalf
Business Transfers: In connection with any merger, sale of assets, or acquisition
Legal Requirements: When required by law or to protect our rights and safety
With Your Consent: When you explicitly agree to share your information

We do not sell your personal information to third parties.

5. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. We use industry-standard security measures including:

Encryption of data in transit and at rest using TLS/SSL protocols
Regular security audits and penetration testing
Access controls and authentication mechanisms
Employee training on data protection and security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your information
Portability: Request a copy of your information in a portable format
Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at hi@aionedesk.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: hi@aionedesk.com